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Customer service directory
Customer services team
| Canada and U.S. | ||
|---|---|---|
| Customer solutions contacts: | 1-888-333-8111 | |
| Carload: | customer_service@cpkcr.com | |
| Intermodal: | cs_intermodal@cpkcr.com | |
| Automotive: | cs_automotive@cpkcr.com | |
| Customer portal support: | eb_support@cpkcr.com | |
| New customer support: | onboarding@cpkcr.com | |
| Escalations: | Escalation protocol for urgent issues | Brian Williams |
| Have a community issue in Canada or the U.S. not related to a shipment? | 1-800-766-7912 | Community Contacts page |
| Customer solutions contacts: | ||
| Carload: | ||
| Intermodal: | ||
| Automotive: | ||
| Customer portal support: | ||
| New customer support: | ||
| Escalations: | ||
| Have a community issue in Canada or the U.S. not related to a shipment? | ||
| Mexico | ||
|---|---|---|
| Customer solutions contact: | 1-81-8852-7777 | |
| From Canada and U.S.: | 1-888-812-9512 | |
| Carga General (Carload): | csccargageneral@cpkcm.mx | |
| Bulk unit trains: | cscmxbulk@cpkcm.mx | |
| Automotive and intermodal: | cscautointer@cpkcm.mx | |
| MyKCS support: | kcsmbillingassurance@cpkcr.com | |
| New customer support: | onboarding@cpkcr.com | |
| Escalations: | Escalation protocol for urgent issues | Carmen Eneida Tellez Rodriguez |
| Customer solutions contact: | ||
| From Canada and U.S.: | ||
| Carga General (Carload): | ||
| Bulk unit trains: | ||
| Automotive and intermodal: | ||
| MyKCS support: | ||
| New customer support: | ||
| Escalations: | ||
| Canada, U.S. and Mexico | ||
|---|---|---|
| COG: | 1-866-721-2771 | Cog_Appointments@cpkcr.com
Cog_problemresolution@cpkcr.com |
| COG: | ||
| Canada | ||
|---|---|---|
| Network operations centre: | 1-800-704-4000 | Fax: +1 800-704-3000 |
| Network operations centre: | ||
| U.S. | ||
|---|---|---|
| Network operations centre: | CP Origin 1-888-872-8720 | Fax: +1 888-872-7245 |
| Network operations centre: | ||
Customer support services
| Canada and U.S. | ||
|---|---|---|
| Accounts Receivable: | 1-877-474-5008 | CS_Collections@cpkcr.com |
| Credit: | 1-877-404-0433 | Credit_Department@cpkcr.com |
| Accounts Receivable: | ||
| Credit: | ||
| Mexico | ||
|---|---|---|
| Accounts Receivable: | CreditoyCobranza@cpkcm.mx | |
| Credit: | 1-52-81-8305-7900 Ext. 7576 | solicitudcredito@cpkcm.mx |
| Accounts Receivable: | ||
| Credit: | ||
| Canada and U.S. | ||
|---|---|---|
| Load planning and commodity approval: | Damage.Prevention@cpkcr.com | |
| Load planning and commodity approval: | ||
| Mexico | ||
|---|---|---|
| Load planning and commodity approval: | mexicofreightclaims@cpkcr.com | |
| Load planning and commodity approval: | ||
| Canada and U.S. | ||
|---|---|---|
| Notice of loss or damage: | Contact.DPFC@cpkcr.com | |
| Filing a freight claim: | Freight.Claims@cpkcr.com | via mail: Canadian Pacific Kansas City c/o Damage Prevention & Claim Services Building #6, 478 McPhilips St. Winnipeg, Manitoba, Canada R2X 2G8 |
| Freight claim status or question: | Freight.Claims@cpkcr.com | |
| Notice of loss or damage: | ||
| Filing a freight claim: | ||
| Freight claim status or question: | ||
| Mexico | ||
|---|---|---|
| Confronta: | confrontas@cpkcr.com | |
| Filing an auto freight claim: | autoclaims@cpkcr.com | |
| Filing all other freight claims: | MexicoFreightClaims@cpkcr.com | via mail: Canadian Pacific Kansas City de Mexico c/o Freight Claims Avda Manuel L. Barragan #4850 Nte Colonia Hidalgo 64290 Monterrey, N.L. Mexico |
| Freight claim status or question: | MexicoFreightClaims@cpkcr.com | |
| Confronta: | ||
| Filing an auto freight claim: | ||
| Filing all other freight claims: | ||
| Freight claim status or question: | ||
| Canada and U.S. | ||
|---|---|---|
| EDI: | CPKC_EDIServices@cpkcr.com | |
| EDI: | ||
| Mexico | ||
|---|---|---|
| EDI: | EDIServicesMX@cpkcr.com | |
| EDI: | ||
| Canada | ||
|---|---|---|
| API: | CPKC_EDIServices@cpkcr.com | |
| API: | ||
| Canada | ||
|---|---|---|
| Customer dispute resolution: | Contact your account manager | cdr@cpkcr.com |
| Customer dispute resolution: | ||